• Whilst every care is taken to ensure your product is not defective in any way before delivery, We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the service will be corrected. This includes any damage or defect in the products packaging.
  • The choice of refunding or replacing the item will be made by AL HIJAAB COLLECTION. The buyer loses the right to a refund or exchange if we are not informed with 24 hours and we will not replace the goods.
  • Due to not being able to physical consult or view, sizes may not be accurate and we can only guide via a whatsapp consult or call based on info given, however due to different cuts/styles of garments and body sizes and structures being unique, it must be understood by the customer that a wrong fit does not entitle the buyer for a free return delivery charges nor a right to automatically return.
    • Al Hijaab Collection will not exchange or refund products which have been damaged/altered due to an action of the purchaser. This includes wearing (with the exception of trying on for size), washing, ironing, normal wear and tear, storage of products etc.
    • In the event of a product being returned, courier costs are for the account of the purchaser unless the return is as a result of an error on the part of Al Hijaab Collection
  • Al Hijaab Collection is not responsible for returned items lost in transit. 
  • If the goods are returned after 3 days of receiving the order, the buyer no longer has the right to a refund, exchange or store credit.
    The Buyer should examine the goods immediately upon receiving to check that goods conform to what has been ordered.
    If you have any problems with the items once received, please notify us within 24 hours and you may return/exchange within three days of receiving (courier to be paid by you). Where Goods are received back in original packaging and in a re-sellable condition, you will be refunded the full amount less cost of delivery within 30 days.